At Cummins, there is a group of special teachers. They build knowledge bridges at the production sites, customer locations, etc. With their professional knowledge, they make the service personnel more confident and make the customers feel more at ease. These are the Cummins training teachers.
The Cummins training team takes "passing on knowledge and guiding others" as its mission. By integrating offline practical operations, online live broadcasts, short videos, and social media column contents, they have established a systematic training ecosystem. From circuit analysis to practical guidance, from common fault troubleshooting to complex technical breakthroughs, they impart their knowledge without reservation, injecting continuous momentum for business improvement.
Multi-domain coverage, service efficiency without interruption
In any scenario, customers can receive professional support, significantly improving equipment availability and operational efficiency, thereby helping the original equipment manufacturers enhance their market competitiveness.
Rooted in the local market, providing zero-distance technical support
Facing the localized demands in different fields, the team promptly updated their training capabilities and empowered the customers:
In the power sector, they conducted training on local new products such as the DMC6600P digital main control cabinet and the Centum™ Force containerized unit, ensuring that customers could quickly master the use and maintenance of the new equipment.
In the mining and oil and gas fields, in collaboration with outstanding Chinese teaching resources, a training center will be established in Mongolia to train local instructors, enabling local customers to receive more timely and efficient technical support.
Collaborative partners, technological exchanges create win-win situations
As technology envoys, the training team has conducted multiple technological exchanges with the main manufacturers, helping them gain a deeper understanding of Cummins products, familiarize themselves with operation and maintenance procedures, enhance their terminal service capabilities, and jointly provide customers with more reliable product experiences.
Facing challenges such as language barriers, business models, and multi-departmental collaboration, the team has empowered customers through a combination of online and offline methods.