In 2024, Liugong Excavators achieved significant milestones in both sales and service performance. As a leading player in the domestic excavator industry, Liugong recognizes that these accomplishments are rooted in the trust and recognition from our valued customers. Prior to the Spring Festival, we conducted exclusive visits to 91 VIP clients through our (VIP Club), gathering 153 valuable opinions and suggestions. We also received purchase intentions for 257 units, 7 requests for customization, 12 major repair requests, and accessory orders totaling approximately five million yuan. These outcomes underscore the high level of trust and satisfaction our customers have in the Liugong team.
Despite conducting comprehensive inspections for some equipment during the VIP Club event, the idle status and exposure to low temperatures during the Spring Festival holiday necessitate a detailed and professional start-up inspection. The primary objective of this Service Mileage Campaign is to perform health checks and comprehensive maintenance on customer equipment, ensuring optimal performance and readiness for the new year's operations.
Listen to the Voice of the Customer
In addition to conducting comprehensive equipment inspections, this service tour will also focus on listening to customer feedback. Experts from various fields will be present on-site to address questions and concerns raised by customers, managers, and operators. They will conduct in-depth field research, engage in sincere discussions with customers, and continuously gather valuable opinions and suggestions regarding all aspects of Liugong excavators. This process aims to identify key areas for improvement, ensuring that our products, services, and spare parts fully meet customer expectations.
As a new channel partner, Inner Mongolia Jiuyin received special attention during this tour. The inspection team officially inaugurated the Inner Mongolia Branch of the Excavator Research Institute and signed a commitment agreement, laying a solid foundation for delivering high-quality services in the future.
Devote Heart and Soul, Spare No Effort
The journey has begun, and the mission will be accomplished! In 2025, Liugong remains committed to our core values of gratitude and craftsmanship. We will continue to prioritize technological innovation and service optimization, providing customers with superior products and solutions. Upholding the principle of "customer-centricity," we will constantly enhance our capabilities to deliver even higher quality products and services. Every Liugong employee is dedicated to being your trusted partner, and every effort we make is aimed at creating greater value for you.
