From the springtime journey to steadfast commitment in summer, Cummins has joined hands with XCMG to launch the Mining Power Spring Wind Initiative, a customer experience enhancement tour across China's key mining regions that is now reaping abundant rewards.
Starting in April this year, Cummins' mining excavator business and service teams proactively reached out to customers, delivering on-site engine deep health checkups and personalized care plans tailored to each machine-bringing Cummins' professional service directly to the frontlines of mining operations. Centered on high-quality products and intelligent, fast, specialized, and efficient services, Cummins collaborates with OEMs and dealers through customized strategies for each mine to improve equipment availability.
Professional Diagnostics
Boosting Equipment Uptime
To better understand customer needs, leveraging the momentum of the "Mining Power Spring Wind Initiative," Cummins teams visited major mining areas nationwide-including Hami in Xinjiang, Ordos and Huolingol in Inner Mongolia, Liangshan in Sichuan, and Changdu in Xizang. Using advanced diagnostic tools, the service team conducted comprehensive "deep health checks" on engine performance. From inspecting critical systems such as aftertreatment and cooling turbocharging, to precise oil analysis and wiring condition assessments, they delivered customized inspection reports based on actual operating conditions-providing accurate data support to safeguard future equipment management.
Building upon this foundation, the service team pre-emptively secured key spare parts for high-priority maintenance items in certain mining zones, successfully completing reliability upgrades and injecting strong momentum into the efficient and reliable operation of equipment.
People-Oriented Approach
Giving Customers Peace of Mind
Outstanding service stems from a solid team backbone. Cummins is committed to building a win-win ecosystem, empowering frontline technicians and dealer partners comprehensively to deliver sincere, professional, and reliable service support. This people-centered care is transformed into tangible strength, ensuring efficient equipment operation.
Through these initiatives, Cummins not only heard customers' genuine needs but also built deep trust with them.
Close to Customers
Service Without Distance
Faced with the harsh, high-load, and high-challenge working environments in mines, Cummins has moved its service presence forward, establishing an intimate support network.
Over 100 on-site technicians, 28 service stations, and 60 dedicated service vehicles are permanently stationed at core mining sites nationwide, ensuring zero-response delay. Supported by nine forward-deployed parts warehouses holding 30,000 types of components, major overhaul parts can reach the site within just 2–3 days. With 37 high-power backup units always on standby, Cummins provides 24/7 "arrive-and-replace" service, minimizing downtime and safeguarding production schedules.
During the campaign, Cummins teams not only conducted targeted visits and equipment inspections on XCMG's large-scale mining excavators powered by Cummins QSM15 engines, but also engaged in face-to-face discussions with mine managers, maintenance staff, and operators. By precisely diagnosing real-world equipment conditions and operational habits, they developed customized lifecycle maintenance plans, helping mining equipment further improve uptime and fuel efficiency while reducing costs and enhancing productivity.
A mine equipment manager commented: "The Cummins QSM15 engine delivers powerful performance, and its overall fuel efficiency is particularly impressive-it's a great partner for mining operations."
A mining customer shared: "Cummins cares not only about the engine but also about our entire production process. Through long-term, companion-style service, we've become like old friends. This kind of service gives us peace of mind."