With a sincere heart,
providing the most professional protection
On July 18th, the Customer Care Journey Across the Land event of Dongfeng Cummins resumed its new chapter and ventured into Changsha, Hunan Province. A highly skilled team composed of technical experts, members of the Business Department, with the service philosophy of centering on the customer and the commitment of providing core-level protection, went deep into the first-line market of Changsha, continuously responding to the trust and support of customers.
Listen to the voices of users, witness the power of trust
The first stop of the Changsha tour was Dongfeng Cummins' visit to Hunan Chengwang Lifting and Rental Co., Ltd. The site was filled with over 50 cranes, among which 30 ZETALONG 50-ton crawler cranes equipped with Dongfeng Cummins' Stage IV B5.9 220C engine were providing outstanding performance, ensuring efficient lifting operations for customers, effectively enhancing equipment availability and project undertaking capabilities, and becoming a solid driving force for the steady expansion of business.
During the in-depth communication at the scene, the company's director, Mr. Zeng, shared his practical usage experience and gave a high evaluation. He particularly pointed out that after comparing with similar equipment, the Dongfeng Cummins engine had a lower failure rate in key performance indicators, was stable and reliable in operation, had powerful and efficient power, and had a timelier response in after-sales service. This genuine feedback from the users is a powerful evidence of the outstanding performance and reliable quality of Dongfeng Cummins products.
Professional escort, ensuring efficient operation
With this trust, Dongfeng Cummins continued its journey and arrived at China Aneng Group's Emergency Rescue Company, which shoulders the responsibility of emergency rescue in society. The main equipment here is precisely the reliable partner equipped with the Dongfeng Cummins L9CS4 294C engine. Whether at the busy lifting site or on the frontline of saving lives, the presence of Dongfeng Cummins can be seen everywhere.
During the visit, the team members communicated in detail with the customers, fully understanding the performance of Dongfeng Cummins engines under actual high-load operation, and carefully recording the customers' opinions and satisfaction feedback. The technical experts meticulously conducted free and comprehensive check-ups for these key power sources, accurately identifying potential risks to ensure that each engine could be ready at any time in the best condition. At the same time, the Dongfeng Cummins team carefully prepared a visually-illustrated Industrial CS4 Engine Usage and Maintenance manual, and organized targeted "Know-How" training on-site, significantly enhancing the drivers' operational norms and daily maintenance skills, helping the customers achieve more efficient self-management and smoother equipment operation.
From Zhengzhou to Changsha, the Customer Care Journey Across the Land by Dongfeng Cummins is fully loaded with professionalism and sincerity. This is not only the continuation of the service commitment, but also a vivid practice of the Dongfeng Cummins Family Service concept. The Dongfeng Cummins team is always ready to respond to your needs, using professional actions to fulfill the commitment of Dongfeng Cummins Family, safeguarding every power core of Dongfeng Cummins, and helping users achieve stable and long-term success in transportation and engineering endeavors. The next stop, more excitement awaits!