From March 26th to 27th, Cummins 2026 China Customer Engineering Function Excellence Conference was successfully held in Hefei, Anhui Province.
This conference is hosted by Cummins (China) Investment Co., Ltd. and organized by Anhui Cummins Power Co., LTD. Representatives from various business divisions, joint ventures and R&D technical teams of Cummins in China gathered together to have in-depth exchanges on Serving Customers and digital Empowerment, and jointly explored the upgrading path and collaborative direction of customer engineering functions.
Focus on the strategic direction
Strengthen functional value
In his opening remarks, Chai Xijun, the general manager of Anhui Cummins, expressed his gratitude to the parent company for its trust and support, and introduced the development achievements and future plans of Anhui Cummins.
Chai Xijun stated that customer engineering serves as a crucial bridge connecting technology and the market, playing a key role in the promotion of new products, the implementation of technology, and customer support. He hopes that the customer engineering team will further enhance cross-disciplinary collaboration and system integration, promote the efficient transformation of technological achievements, and achieve a simultaneous improvement in scale and quality.
Insight into industry trends
Promote collaborative innovation
Suo Guotao, the chief engineer of the Global Platform of the Engine Division of Cummins (China) Investment Co., Ltd. in China, delivered an online speech, pointing out that in the face of challenges such as fluctuations in the export market, supply chain adjustments, material technology innovations, and the upgrading of emission standards, the customer engineering function bears higher requirements and important responsibilities.
Suo Guotao stated that digitalization should be taken as the key point to unblock the collaboration chain among technology, data and talent, strengthen the cross-division and cross-functional coordination mechanism, accelerate the transformation of innovation achievements, and provide continuous support for the stable development of the enterprise.
Digital empowerment services
Upgrade customer value
Wang Haiqing, the outstanding Director of the Customer Engineering Function of the Engine Division of Cummins (China) Investment Co., Ltd. in China, delivered a speech on the spot, pointing out that high-quality customer engineering work not only relies on the strategic support of the management but also cannot do without the professional dedication of front-line engineers.
Wang Haiqing said that in the face of the continuous upgrading of customer demands, the traditional service model has become difficult to meet market requirements. Centering on the core direction of serving customers plus digital empowerment, the team will continuously optimize processes, enhance efficiency, and strengthen capacity building, improving service response speed and value creation capabilities through digital means.
The research results were remarkable.
The depth of collaboration has been continuously enhanced
During the conference, the heads of each joint venture company and business units such as distribution, power, electric mobility, electronic control, and digitalization conducted special topic sharing and in-depth discussions.
A total of 32 topics were discussed at the conference, 7 cross-functional cooperation projects were facilitated, and 11 intended cooperation projects were reached. The scale of participation, the layout of digital projects and the number of cross-functional experience sharing all reached new highs in history, and the collaborative efficiency and the ability to transform achievements have been significantly enhanced.
Anhui Cummins has always adhered to the core principle of quality as the foundation and customer value as the driving force. It continuously deepens the product platform, customer engineering collaboration and digital application, and works hand in hand with various business units of Cummins China to build a collaborative system, empowering the national layout with regional innovation.
Digital technology, as the core driving force of the new round of technological revolution, is the key engine that drives scene transformation, optimizes supply and demand matching, and stimulates customer potential. Cummins regards customer engineering as a key focus of digital technology empowerment. Through resource integration and ecosystem co-construction, it breaks through business boundaries, strengthens technological innovation, and continuously injects new vitality into the practical application of customer engineering.