On November 25th, the 16th Service Technology Competition of Sany Heavy Machinery was held in Kunshan. The event focused on enhancing the professional capabilities of the service teams. Cummins China, in collaboration with Foton Cummins, Guangxi Cummins and Cummins emission treatment systems, formed an expert team. Through face-to-face meetings, technical guidance, and special training sessions, they had in-depth exchanges with the service directors from service stations across the country of Sany Heavy Machinery. This initiative provided comprehensive support to the national service teams of Sany Heavy Machinery and jointly explored new paths for upgrading the services in the construction machinery industry.
Service capabilities build core competitiveness
In the wave of intelligent and green transformation in the construction machinery industry, the ability to keep up with the times in providing services has become the core competitiveness of enterprises. Sany Heavy Industry aims to enhance the response speed and problem-solving efficiency of its service team by holding a service technology competition. The in-depth participation of Cummins experts has significantly improved the professional capabilities of Sany Heavy Industry's national service team in engine system maintenance and repair, effectively promoting the construction of its efficient and professional service system, and setting a new benchmark for service in the industry.
Reliable power drives efficient productivity
As the core power source of the excavator, the reliability of the engine directly affects the efficiency and lifespan of the equipment. Precise maintenance and repair services not only reduce downtime but also extend the equipment's service life and lower the operating costs for customers.
In this sports event, the Cummins experts conducted on-site demonstrations and case sharing to focus on training key technologies such as engine fault diagnosis and preventive maintenance, promoting the transformation of the service team from passive repair to active prevention. Regarding common engine faults, the expert group also provided rapid diagnosis procedures and solutions, significantly improving the efficiency of the service team in solving on-site problems.
Expert empowerment upgrade service technology
As a global pioneer in power technology, Cummins not only offers reliable products, but also relies on its expert team and outstanding service capabilities to empower customer support throughout the entire lifecycle. At this sports event, the Cummins expert team served as technical examiners. Through theoretical assessments, fault diagnosis practical operations, etc., they conducted a comprehensive evaluation of the service team of Sany Heavy Machinery and provided technical guidance and solution sharing throughout the process.
At the site, a product exhibition area was also set up, where the three non-road-specific engines - F4.5Plus, B7 and L9 - as well as the non-road National 4 emission treatment solutions were showcased together.
Strong cooperation for a shared future
This cooperation between Sany Heavy Machinery and Cummins is an efficient collaboration in the technical service field between the upstream and downstream of the industrial chain. Through training, the service team can provide more precise engine maintenance and repair services, improve the operational efficiency of the terminal equipment, and reduce the operating costs for users. Through platforms such as service technology events, not only does it enhance the service capabilities of the original equipment manufacturer, but also optimizes the supply chain efficiency, achieving a win-win situation for suppliers, original equipment manufacturers, service providers, and end users.
In the future, Cummins China will continue to deepen its cooperation with partners such as Sany Heavy Industry, and through technological innovation and service upgrades, it will help the Chinese construction machinery industry enhance its global competitiveness.