In Riyadh, Saudi Arabia, under scorching heat, the highest temperature reached 48 ℃. Under such high temperatures, the service personnel of Zoomlion Heavy Industry Science and Technology Co., Ltd. have just completed a race against time, earning high praise from customers for their ultimate craftsmanship and efficient service. After the service was completed, the customer sent a thank-you letter and requested to purchase several more Zoomlion mainframe products.
Zoomlion Truck Crane at Saudi Arabia Project Site
Recently, in a project in Saudi Arabia, there was an error in the working range of a Zoomlion truck crane. In order to ensure safe construction and project progress, service personnel are urgently needed for troubleshooting. In order not to delay the client's construction progress, the service team of Zoomlion immediately set off and overcame difficulties such as sandstorms and high temperatures on the way. They drove more than 700 kilometers and arrived at the scene at 3am.
After arriving, the service personnel of Zoomlion did not take a break and immediately began troubleshooting. They carefully inspected every component, analyzed the cause of the malfunction, and finally found that the head angle sensor was damaged and needed to be replaced. Immediately dispatched from local branches, with the perseverance of service personnel from Zoomlion Heavy Industry Science and Technology, the fault was successfully resolved, and the entire process took less than 30 hours.
It is reported that at the same time, two other brands of cranes at the project site also malfunctioned, but only Zoomlion's equipment maintenance support received timely response and handling, effectively ensuring the smooth progress of the project. For this reason, the project department also sent a thank-you letter and expressed their intention to purchase several more mainframe products from Zoomlion Heavy Industry.
Service personnel from Zoomlion are troubleshooting for customers
Engineer Liu Shengpeng, who participated in this support mission, said, "The conditions in the desert are very harsh, but it is also very worthwhile to be able to troubleshoot and solve problems for customers. This time, we were able to solve problems in such a timely manner without the comprehensive service system we have established in Saudi Arabia
Zoomlion has established a "1+4+4" network layout in Saudi Arabia, equipped with over 150 experienced service engineers. The network's spare parts inventory can also support maintenance needs for a full range of products. At the same time, Zoomlion has also promoted the application of the ZOOMLINK platform, which can provide real-time viewing and warning of equipment operation status. Recently, it has upgraded and launched the "one click repair" function, effectively improving service response capabilities.
At present, the global service of Zoomlion Engineering Crane 2024 is in full swing. Zoomlion service engineers are providing high standard, high-value, and high satisfaction services to global customers, practicing the service concept of "customer-centric, creating value for customers".