"Unless I don't want to win, no one can make me lose," a strong voice supported him in a foreign land. This is proof of his attitude towards his work.
His name is Tsui Hark, and he is the service manager for the Indonesian region. Currently, he is mainly responsible for the maintenance and repair of Indonesian agents, direct sales equipment, and major customer equipment, as well as the skills of agent customer service personnel and overseas OBS system training for Shantui. There is a 12 person service team in the Indonesian region that needs to provide technical and service support for thousands of mountain push in warranty equipment in major countries such as Malaysia, Indonesia, and the Philippines. Among them, nearly a thousand direct sales equipment are mountain push direct sales customers, and service personnel in the region need to provide online guidance or on-site maintenance work. This undoubtedly increases his precise division of skills and work for various types of equipment and service personnel at different levels. Only in this way can customer satisfaction be more effectively improved. No one is born wise, and any success is gained through one's own trial and error.
For many years, he has never given up on the cultivation of self repair skills. He said that no matter how the role of a service person changes, they cannot relax their learning of maintenance skills for various models of Shantui. This is something we must remember. In his understanding, customers never talk about small things, it only concerns whether they are the most proactive and timely in handling things, and our goal is to always practice customer satisfaction.
Especially in Indonesia, where he is mainly stationed, the country has a tropical rainforest climate with a forest coverage rate of up to 68%, and the terrain is complex with numerous mines. The client's equipment construction site covers various complex working conditions such as palm gardens, nickel mining areas, and open-pit coal mines. As a meticulous person, he is accustomed to developing a visit plan at the beginning of the month and editing it into a file based on local models and working conditions. Based on the different skill characteristics of regional service personnel, he arranges service personnel to visit each client's equipment in place. Every visit and in-depth on-site service can earn customers recognition of Shantui's products. Every careful explanation and training can earn Shantui's products more long-term and efficient use efficiency.
He has always believed that as long as he truly considers and handles problems for customers, customers can feel it. Currently, agents and customers in the Indonesian region highly recognize the construction of service channels and the service level of Shantui service personnel in the region. They have expressed their hope that Shantui can provide more training for their service personnel. In the next step, the Indonesian regional service team will contribute their strength to Shantui's overseas sales with a more positive attitude, more efficient work, and more complete technology.